When calling from a traditional land line phone in Westfield, your call will be routed directly into our 9-1-1 Center. If you dial 9-1-1 from a cell phone, the call is routed by cell tower location information to the 9-1-1 center you are physically located at the moment.
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For routine, non-emergency situations that do not require immediate assistance. Some examples include calling for a copy of an already filed police inquiry, phone number, parade times, etc. Utilize local web site resources including Mass 2-1-1 for general information requests.